Fingerprint Scanner Not Working

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Astronaut

Fingerprint Scanner Not Working

Is anyone else having a problem using the sensor? It is in an awkward place now, but my fingerprint isn't registering at all. it never gets past zero. I've wiped it, I've restarted the phone, nothing I do has worked so far.
2 REPLIES
Samsung Moderator

Re: Fingerprint Scanner Not Working

Hey Community! Anyone else seeing this problem? Anyone have a workaround? Let us know!  Smiley Happy


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Constellation

Re: Fingerprint Scanner Not Working

I have exactly the same problem. I somehow managed to register my index finger, but it took me around 50 attempts as most of the time it says "Make sure your finger covers the entire sensor".  I get the same message when I try to unlock my Note 8 with fingerprint (it requires 5-10 attempts which makes it useless).  Already tried to wipe the cache,  turn off fingerprint sensor, soft reset, clean the sensor etc, but nothing really helps.