11-21-2017 05:49 AM
This is the most trouble I've ever had with a Samsumg promotion.
Fast Forward (checking website for status with no updates) for 8 weeks
11/3 I contact promotions support and they open a ticket saying that I will hear back in 48 hours. A week goes by and nothing.
11/8 I contact them again and they said it will be 48 "business" hours. So I wait another week
11/14 I called again and they open an escellation ticket.
11/17 I finally get an email saying that the gift has been shipped with a tracking number.
11/20 I finally receive the gift... the memory card and the wireless charger.
After all of that, they sent the incorrect gift.
I really don't need yet another wireless charger or memory card. I have plenty of both. I have been putting off buying a 360 camera because I knew I had one coming here.
Support has not been much help. They blame prize logic and keep telling me I need to reply to the emails, but all the emails have "noreply" addresses that that would be a waste of time.
Does anyone know the secret password to someone at either prize logic or samsung who can get this resolved?
ps: this is the 2nd time I've posted this request for help. Why would this question be deleted???
11-22-2017 12:37 PM
Hi @MSHampton I understand how this can be frustrating and feel like an ordeal. Your first post was moved since this one was also noticed by another moderator and to create a smooth, non-spammy environment we streamline duplicate posts. As for your promotions problem, I can certainly look up your email address to see what I can do to help you or who to point you to, if I'm unable to help.
11-22-2017 12:41 PM
11-24-2017 09:49 AM
11-24-2017 02:51 PM