Broken S-Pen

SOLVED
Constellation

Re: Broken S-Pen

Update: @SamsungLarry @SamsungAlex 

Thank you I just received my replacement S-Pen you guys have been a great help cudos samsung

Constellation

Re: Broken S-Pen

Only a month out and my stylus broke. Dropped my phone and the stylus slipped out and cracked on the top tip. Phones fine.

Re: Broken S-Pen

[ Edited ]

@nedfred5507 wrote:

Update: @SamsungLarry @SamsungAlex 

Thank you I just received my replacement S-Pen you guys have been a great help cudos samsung


They actually sent me two replacements for my Note 9, thanks Samsung! Shout out to them and all the mods, you guys rock! 

Current Device- Samsung Galaxy Note 9, Ocean Blue, 512 GB
Constellation

Re: Broken S-Pen

An hour into using my new Note 9,and the S pen has broken at the top. Completely gutted. 

Samsung Moderator

Re: Broken S-Pen

Could you please answer the following questions:

 

  • What type of damage did your SPen sustain?
  • What led to the damage of the SPen (actions, environment, etc.)?
  • Can you provide a detailed description of how the damaged occurred?
  • How long have you had the Note9 before the damage occurred?
  • Approximately how many times have you used your SPen before the damaged occurred?
  • Any additional comments or concerns the customer may have and would like to share it with Samsung?
Constellation

Re: Broken S-Pen

The top part, Blue bit, literally split apart and came out of the pen as I tried to remove it from the phone. It's now in 4 parts, the top with a small metal plug beneath it and 3 plastic bits. 

 

What led to it... Removing it from the phone

 

 

How long have I had the note - about 3 hours

 

 

How long have I used the pen...about ten minutes in total

Samsung Moderator

Re: Broken S-Pen

Thank you for the information. We would recommend a service accessory exchange.  Could you please provide me the following information in a private message

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:

Model Code:
IMEI:

Constellation

Re: Broken S-Pen

My S Pen snapped at the point where the upper part connects to the lower part. Now it's in two pieces. The little black pin is sticking out. ruined. I sent a PM to the link provided. Can I get assistance in replacement please? Less than a week old.

Regards,

Mark

Constellation

Re: Broken S-Pen

It happened to my note 9 too. I exactly used it 2 to 3 times. I pressed on it , I found its top defragmented to small pieces and the rest of the pen inside the phone. That happened after 6 days of purchasing the phone and it's now in warranty checkup
Constellation

Re: Broken S-Pen

Hello,  Unfortunately  I too have had this problem. It happened to me quite recently. My phone is under warranty and  I  pay extra each each month for insurance on  device. I am unclean what to do? I don't know as I've never had any problems in the past. 

    I was using it when with no warning the back end literally just came away from pen  for seemingly no reason.

I have  been  a long time user of Samsung note products.  Several of them lasting  over several years use and I have  never ever had an issues with the s pen until now. 

I think  somehow the quality of material may be diminished or the manufacturing process has changed.   I still do love all things Samsung Galaxy note and this was a very big purchase for me.  I have no established credit and so my note 9 is a cash purchase. 

Can you offer any relief  to one such as me?

Thanks for your help and God bless you, 

B