10-02-2018 02:12 PM
I had my Note9 for less than a week and the S pen broke off inside my phone. Right about the area that says
SAMSUNG on it, best I can see.
My carrier told me to contact Samsung...under 30 days blah blah. Samsung told me to contact my carrier, under 30 days ... then ATT wanted me to file an insurance claim and pay a deductible of $250 for a brand new ,Flagstaff, pre ordered, over $1000 phone.! Ummm NO!
First time I have ever bought the newest phone and this happens. I went to a local Best Buy, the Samsung rep told me the exact words to say when I called tech support because they kept saying it was an accessory with physical damage. This time I was emailed a label to send it to Texas, they will either fix it, send a new phone or return my money, they said. Just sent it Friday, waiting to hear from them.
10-02-2018 05:49 PM