Check the status of your Note9 pre-order Promo!

Asteroid

Re: Check the status of your Note9 pre-order Promo!

Has anyone had to resubmit their receipt?  If so how long did it take to be reviewed? Thank you.

Constellation

Re: Check the status of your Note9 pre-order Promo!

Mine is still under review after 3 days. I am sure I qualify for the preorder bundle so I'm curious how long i can expect this process to take

Samsung Moderator

Re: Check the status of your Note9 pre-order Promo!

@Fenix; Hey there, if you have not already done so, can I get the following information via private message? Thanks!

 

Full Name: 
Purchase Location: 

 If Samsung.com, Order Number and skip to 3: 
Submission date in Shop Samsung app: 
Bundle selected: 
Email address:

Constellation

Re: Check the status of your Note9 pre-order Promo!

I had to resubmit mine. First denial said I did not complete the purchase during the promotional period. 4 days now on 2nd review! I pre ordered on the 18th. The promotion was to preorder by the 23rd. Phones weren't released until the 24th so you couldn't pick up or complete the purchase until then. I couldn't submit my claim until the 25th due to Verizon giving me issues with activation on the 24th. I bought the unlocked device from BestBuy. So far, Bestbuy has been awesome with their customer service. Unfortunately,  I cant say the same for Samsung!

Halo

Re: Check the status of your Note9 pre-order Promo!

My headphones are shipping and almost here.

Asteroid

Re: Check the status of your Note9 pre-order Promo!

has anyone, who didn't order directly from samsung, received their gift? my submission has been "under review" for 4 days...

Halo

Re: Check the status of your Note9 pre-order Promo!

I bought mine from Tmobile. I went online and got approved almost instantly.  My headphones are now in the mail and moving. Supposedly I'll have them tomorrow. 

Asteroid

Re: Check the status of your Note9 pre-order Promo!

I just got denied for the second time. Pre-ordered on the 12th and picked it up on the 24th. This makes no sense.

Samsung Moderator

Re: Check the status of your Note9 pre-order Promo!

I recommend speaking with Samsung Promotions. They can be reached at 1-866-888-5503

Asteroid

Re: Check the status of your Note9 pre-order Promo!

I did. They looked over the receipt and pre order confirmation. They submitted a ticket on it. Fingers crossed.