Check the status of your Note9 pre-order Promo!

Samsung Moderator

Re: Check the status of your Note9 pre-order Promo!

@Vasko; Great! Keep us posted. 

Constellation

Re: Check the status of your Note9 pre-order Promo!

I have purchased mine from Verizon.

 

Preordered on 8/17 and submitted the claim on 8/25.

 

Samsung took 3 working days to review and approved it on 8/29.

 

However, shipping date is week of 9/24.

 

Perhaps Samsung miscalculated the volume of preorder and did not stock up the inventory? 

 

Cosmic Ray

Re: Check the status of your Note9 pre-order Promo!

Mine is messed up,  because the Samsung rep at best buy sent a photo of my receipt from the store,  dated off course one dayafter the promo period. 

 

The rejection said the date wasn't showing,  so we sent another photo making sure the date was showing, seems that was rejected because it again didn't show any preorder information.

 

I've been waiting since the 25th for a reset to send them the requested email preorder confirmation and finally got that today,  10 days later, after two more phone calls today trying to clear this up.

 

We preordered 2 s3s, 2 note 4s, 2 s7edges, and one note 8, and this had been the worse preorder promotion situation of all of them. 

 

I'm hoping we aren't left out in the cold since we preordered 2 note 9s, and the akg headsets look pretty useful to us. 

Samsung Moderator

Re: Check the status of your Note9 pre-order Promo!

Hey there, can I get the following information from everyone via private message?

 

Full Name: 
Purchase Location: 
                If Samsung.com, Order Number and skip to 3: 
Submission date in Shop Samsung app: 
Bundle selected: 
Email address:

Did you receive the Approval Email: Y/N

Cosmic Ray

Re: Check the status of your Note9 pre-order Promo!


@SamsungLarry wrote:

Hey there, can I get the following information from everyone via private message?

 

Full Name: 
Purchase Location: 
                If Samsung.com, Order Number and skip to 3: 
Submission date in Shop Samsung app: 
Bundle selected: 
Email address:

Did you receive the Approval Email: Y/N


I'm not seeing how to PM you,  Larry.

Samsung Moderator

Re: Check the status of your Note9 pre-order Promo!

Just click on the word private message. It should take you to it.

Samsung Moderator

Re: Check the status of your Note9 pre-order Promo!

Just click on the word private message. It should take you to it.

Constellation

Re: Check the status of your Note9 pre-order Promo!

As on 9/5/18, I still have NOT received the vbucks, only the galaxy skin. Did Samsung resolve your problem?

Samsung Moderator

Re: Check the status of your Note9 pre-order Promo!

@Lindon

 

Have you received your approval email?

Constellation

Re: Check the status of your Note9 pre-order Promo!

Nope, only galaxy skin not 15.000 v-buck yet, terrible service from Samsung. Their eamil on Aug26 to redeem for it, it show I already redeemed Aug26 I DIDN'T!!!!