Check the status of your Note9 pre-order Promo!

Constellation

Re: Check the status of your Note9 pre-order Promo!

When I clike that private  message, this app crashes everytime, just speechless what you guys doing or knowing 

 

Constellation

Re: Check the status of your Note9 pre-order Promo!

Yes, las Aug. 26. I have told you before in a previous chat, you told me that you will get back to me but you did not.

Constellation

Re: Check the status of your Note9 pre-order Promo!

Yes I was only to get galaxy skin. As I followed redeem process downloaded Fortnite game, it says automatically I redeemed 15,000v-bucks asked new account or log in I did log in and played 7 round game but v-bucks shows zero.

 

Constellation

Re: Check the status of your Note9 pre-order Promo!

same here... I feel your frustration. I also received the email last 8/26/18. My experience with Samsung Promo customer service call and is just horrible. Until now, the issue is not resolved. I still haven't seen the v ucks. So from 8/26 to 9/5... that's 10 days and counting

Constellation

Re: Check the status of your Note9 pre-order Promo!

I called number of times many even promotional department they dont even know clearly.

Samsung Moderator

Re: Check the status of your Note9 pre-order Promo!

@Lindon

 

I apologize that I didn't reach out sooner.

 

Your submission has been approved and your gift has been processed and is currently en route.

Constellation

Re: Check the status of your Note9 pre-order Promo!

There is a big hole clearly, I even contacted Fortnite help they just told me something, got email click to redeem...I just feel dump the phone and Samsung altogether. 

Constellation

Re: Check the status of your Note9 pre-order Promo!

It's not just me, many people like me out there just pay attention and help out. I dont even expect this time could work or not, I hope so.

Constellation

Re: Check the status of your Note9 pre-order Promo!

OK Larry, been waiting.... 10 days and counting. I don't mind waiting. I just hope that Samsung Promo updates the timing...instead of placing a status of "Redeemed" which is not true.

Constellation

Re: Check the status of your Note9 pre-order Promo!

My submission approved Aug.26 and tried to redeem but only Galaxh skin, no 15.000 v-bucks, this time could be working out, when do I get new approved email from Samsung?