09-05-2018 05:55 PM
same here... I feel your frustration. I also received the email last 8/26/18. My experience with Samsung Promo customer service call and is just horrible. Until now, the issue is not resolved. I still haven't seen the v ucks. So from 8/26 to 9/5... that's 10 days and counting
09-05-2018 05:57 PM
I apologize that I didn't reach out sooner.
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