Check the status of your Note9 pre-order Promo!

Cosmic Ray

Re: Check the status of your Note9 pre-order Promo!

And now 4 days later (after being told tier 3 was had it escalated and it was going to be completed within 19 hours)  nothing still had changed. 

 

It's now also been 2.5 weeks since I was told on Aug.  25th that my issue was being escalated.

 

The operator today said it was being flagged to the phone operator manager, and that I should get an email from them within 24-48 hours. 

 

Anyone wanna bet I still won't hear anything by the end of Friday? 

Samsung Moderator

Re: Check the status of your Note9 pre-order Promo!

Have you spoken with the Promotions team regarding this email?

Constellation

Re: Check the status of your Note9 pre-order Promo!

Samsung was able to bumped up the ship date from week of September 24 to week of September 17.

 

Thank you for bumping up the ship date by 1 week and I will wait patiently till next week for the shipping confirmation.

 

Thanks

Cosmic Ray

Re: Check the status of your Note9 pre-order Promo!

An ungodly number of times now. I've probably spent around 5 hours on the phone trying to get this resolved.

Samsung Moderator

Re: Check the status of your Note9 pre-order Promo!

@Gareee

 

Which bundle did you choose? Did you receive your approval letter yet?

Cosmic Ray

Re: Check the status of your Note9 pre-order Promo!

I chose the headphones only. I've never gotten the acceptance email, but 5 different operators looked over my submission, could see the acceptable preorder documentation,  and had mo idea why it wasn't handled yet.

Asteroid

Re: Check the status of your Note9 pre-order Promo!

This is ridiculous. 2 weeks I've been waiting for tier 3. Seriously??!! They tell me oh 72 hours... Ok... I'm so lost now...

Cosmic Ray

Re: Check the status of your Note9 pre-order Promo!

I finally got my email and approval, in escalation since August 25th, 18 days ago.

Constellation

Re: Check the status of your Note9 pre-order Promo!

Hi all,

 

I have received a notification from Samsung that my headphone will ship this week.

 

I checked the tracking and it states that label was created on 9/11 but shipment did not scan for departure.

 

Hope to receive it either end of this week or early next week..

 

Thanks,

 

 

 

 

Asteroid

Re: Check the status of your Note9 pre-order Promo!

After 2 weeks of waiting for tier 3 I finally got my approval email today. Wish there was an easier way. Now I have to wait until October 8th for it to ship .