Fortnite Galaxy Skin redemption

SOLVED
Samsung Moderator

Re: Fortnite Galaxy Skin redemption

At this time, only the Note 9 and Tab S4 devices can get the skin. 


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Constellation

Re: Fortnite Galaxy Skin redemption

I know. I was trying to see if there is a way if someone previously played the game on my Note9 before my purchase of it at the store. 

Samsung Moderator

Re: Fortnite Galaxy Skin redemption

It's possible, but event then you can get the skin on more than one account on the same device. I know there is a limit, but I think it's like 4 or 5 different accounts to one device. You can always reach out to Epic to see what the exact limit is. Smiley Happy


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Constellation

Re: Fortnite Galaxy Skin redemption

The problem is that I tried to get the promotional skin by doing all the steps properly, and It's one per device (I checked with Epic Games already [and they by far have the worst customer support  I've ever had the displeasure of using]) waited for well over 48 hours and received not a glance of it nor an approval email. 

Constellation

Re: Fortnite Galaxy Skin redemption

yes

Samsung Moderator

Re: Fortnite Galaxy Skin redemption

Odd, you should be able to get it. When did you get the phone?


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Cosmic Ray

Re: Fortnite Galaxy Skin redemption

[ Edited ]

Here's how I got my free skin:  I created a fortnite account on my PC(registered for android platform).  Registered my Note 9 on my Samsung website account on my PC.  I added my Samsung account on the Note 9 by loggin in.  I then downloaded and installed Fortnite from the Samsung Galaxy App.  I played 3 games.  Exiting to Lobby after each game.  Around 24 hours later I went back in the game and the skin was there.  I didn't get any emails.

Constellation

Re: Fortnite Galaxy Skin redemption

When I'm able to get the skin on my phone,  can I log into my ps4 and use the skin?

Asteroid

Re: Fortnite Galaxy Skin redemption

I got my phone Friday afternoon  signed into my Samsung account and did all the required steps but I still havent received a confirmation email. 

Constellation

Re: Fortnite Galaxy Skin redemption

I'm in the same boat. Got my phone Thursday, followed all the steps to a T. I finished my 3 matches 4 days ago now. Still no gaxy skin.

 

No one else I know had this issue. They all got their skin within the first 18 hours after playing their 3 matches.

 

The only difference between what I've done and what they've done is that Season 6 went live in Fortnite.

 

Whether it's just coincidence or the root of the problem as to why none of us are receiving our skins since Season 6 launched, someone somewhere needs to figure it out and get it fixed.