Fortnite Galaxy Skin redemption

SOLVED
Asteroid

Re: Fortnite Galaxy Skin redemption

I got a response other than the automated. They said they're having an overflow of request so it's taking awhile to get to them all so it will be a little longer. 

Samsung Moderator
Solution
Accepted by SamsungAdam (Samsung Moderator)
Tuesday

Re: Fortnite Galaxy Skin redemption

Sorry for my delay, I would agree that it's likely due to the number of people interested. I'd give a week and if you still don't receive it, reach out to the Fortnite help using this link: www.fortnitehelp.epicgames.com    (Can also use: https://epicgames.helpshift.com/a/fortnite/)


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Constellation

Re: Fortnite Galaxy Skin redemption


@SamsungCole wrote:

Sorry for my delay, I would agree that it's likely due to the number of people interested. I'd give a week and if you still don't receive it, reach out to the Fortnite help using this link: www.fortnitehelp.epicgames.com    (Can also use: https://epicgames.helpshift.com/a/fortnite/)


That is also pointless. I contacted Epic twice and the first time I got "Galaxy outfits are granted per singular redemption of the Samsung Note9 and Galaxy Tab S4 promotion." Seems to imply the skin was redeemed for my phone already, which is false. The phone was brand new. Others on Epic forums are claiming they've gotten the same response for brand new phones. The second time I got a response that gave me instructions on how to get the skin, after I had clearly stated in my email that I had already done that. Epic forums are saying contact Samsung or just nothing at all and Samsung's forums are saying contact Epic. There's a thread on Epic's forums that has nearly 100 comments and many people are having the same issue but still we all get the same scripted responses from Epic support, Samsung support and mods on both forums. I'm starting to feel like I was scammed.

Samsung Moderator

Re: Fortnite Galaxy Skin redemption

I'm sorry I can't offer more, we've escalated to our promotions team about it previously and the response we got back was: "We don’t have insight into any of their Epic Games accounts and we have no tools available to pull strings or fix any issues that they’ve encountered."


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Constellation

Re: Fortnite Galaxy Skin redemption


@SamsungCole wrote:

I'm sorry I can't offer more, we've escalated to our promotions team about it previously and the response we got back was: "We don’t have insight into any of their Epic Games accounts and we have no tools available to pull strings or fix any issues that they’ve encountered."


That's fair. There isn't much any of the mods can do on the forums except pass messages along, but you would think that if Samsung's promotions team is being flooded with tickets and requests about galaxy skins not being received, they would light a fire under Epic and tell them to get their act together. Their name is on this promo also.

Asteroid

Re: Fortnite Galaxy Skin redemption

After almost 7 day I recieved 1 out of 2 skins so I'm still waiting as well. Itll come just give it time.

Astronaut

Re: Fortnite Galaxy Skin redemption

hey my dad just bought the galaxy 9 note 

 

i haven't got my skin

first things i did

samsung apps then

fortnite banner

then

logged into my epic account then played five games and log out

 

i just used my dads samsung account to download

 

-Daniel

Constellation

Re: Fortnite Galaxy Skin redemption

I got my Note 9.. I went to Galaxy Apps.. I install fornite using the epic games option because the samsung option said it was expired.. I signed in with my epic account and played 3 matches and I still did not get my galaxy skin.. please revert back to me on nasmehz@hotmail.com 

 

Thanks for your consideration 

 

Kind Regards,

 

Annaas Goolamallee

Astronaut

Re: Fortnite Galaxy Skin redemption

i have not reicieved my galaxy skin and its been more than 48 hours and im about to file a lawsuit against epic games to get there game and services terminated for fraudlent promotions i basically spent $1k for a phone just to get the skin no offfense samsung if its not on my epic account in 24 hours i will be filing a lawsuit and bring this too court unless i get my skin otherwise i will have fortnite and epicgames terminated