Galaxy Note 9: POOR Camera Quality

Constellation

Galaxy Note 9: POOR Camera Quality

[ Edited ]

I like my phone. But the camera quality is HORRIBLE. Images have pixelation and when I take pics of my son even if he moves a little the photo comes out super blurry. I have to be be EXTRA STILL. On the Samsung 7 edge and other phones, i NEVER had this problem.  It is so difficult to get a good picture. The Samsung s7 edge camera is WAAAAAAAY better. How can this be FIXED?! Either this gets fixed or I'm switching to another phone. I'm not a fan of iPhones but I'm thinking about it now after dealing with this. I'm a big Samsung fan..this disappointed me. Phone is 1 month old.

5 REPLIES
Samsung Moderator

Re: Galaxy Note 9: POOR Camera Quality

Does this happen in all camera modes? Are you using the stock camera? Also, does this happen in safe mode?

Constellation

Re: Galaxy Note 9: POOR Camera Quality

My camera is very poor also. Always a blur. Very disspointed. We always use my friends iphones for pictures instead. Night and day as far as quality is concerned. May be a deal breaker for me next time around. 

Samsung Moderator

Re: Galaxy Note 9: POOR Camera Quality

@userS7HNuTdEZ5 Thanks for reaching out. What troubleshooting steps have you already tried?

Samsung Care Ambassador

Re: Galaxy Note 9: POOR Camera Quality

@userBIeB59wYQl @userS7HNuTdEZ5 hey there! If you're having bad camera issues believe me that is not the norm for the Note 9! I have had my Note 9 since August and it takes amazing quality pictures. Does the same bad quality photos also occur when using a different camera app (like Open Camera)?

Constellation

Re: Galaxy Note 9: POOR Camera Quality

Hi there! I have the camera that came with the phone. Is there a camera app you highlyrecommend? Like I have to be so still and the images have a bit of blurriness pixelation. I have good photos too but it could be better.