Galaxy Note 9 – Turn Up Your Play promotion registration

SOLVED
Samsung Moderator

Galaxy Note 9 – Turn Up Your Play promotion registration

[ Edited ]

Hey everyone!

Did you know that If you pre-ordered a Galaxy Note9 from 8/10 - 8/23 that you can register now and choose AKG noise-canceling headphones or the unique Fortnite Galaxy skin with 15,000 V-bucks, for free—or both for $99?! (https://samsungpromotions.com/)

Download the Shop Samsung app when you get your new Galaxy Note9 for the fastest and easiest way to register for this offer. https://k7wz8.app.goo.gl/DpSyDwtZiMQJHx6y7

 

Update: Please note if you bought from Samsung.com or Shop Samsung app, you do not need to complete the redemption process outlined to get your approval email, you will receive your approval email automatically if you choose the V-Bucks/ Skin Bundle or Headset/ V-Bucks bundle. You will need to follow the flow below after receiving your email.

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    1. After you are approved for the Game bundle or have purchased the $99 bundle, you’ll receive an approval email.
    2. From your Galaxy Note 9 device, open your approval email click [REDEEM MY GAME BUNDLE].
    3. Sign in to your Epic Games account or sign up for a new Epic Games account.
    4. Tap ALLOW to allow Shop Samsung to access your Epic Games account to award your V-bucks.
    5. After you are successfully signed in, your 15,000 V-bucks will be awarded to your account.  Please allow up to 24 hours for your V-bucks to appear.  You can redeem your V-bucks for in-game purchases or use them anywhere V-bucks are accepted.
    6. From the V-bucks confirmation page, click [REDEEM MY V-BUCKS].
    7. This will open the Game Launcher on your Galaxy Note 9 and take you directly to the Fortnite Installer.
    8. Click OPEN, to open the app and then click INSTALL AND OPEN.
    9. Note: This will install and open the game on your Galaxy Note 9.  Make sure you are signed in to your Samsung Account.
    10. After Fortnite is installed, agree to the terms to open and play the game from your Galaxy Note 9.
    11. Note: The Fortnite Installer will be visible in your app tray after you install it.
    12. To redeem your Galaxy skin, make sure you are signed in to your Samsung Account on your Galaxy Note 9 and open the game.  Once you are in the game, go to the store tab.
    13. Your Galaxy skin will be available as a zero dollar purchase.  Tap Purchase to complete the purchase process (your account will not be charged).
    14. Your Galaxy skin will be available in your LOCKER within your ACCOUNT AND EQUIPMENT.

 

In addition, we’ve also made a change to the actual Shop Samsung UI.  If the S.com customer tries to redeem using the National Promo steps (‘My Inbox’), they will get the following message:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

1 ACCEPTED SOLUTION

Accepted Solutions
Samsung Moderator
Solution
Accepted by topic author SamsungCole
‎10-09-2018 12:01 PM

Re: Galaxy Note 9 – Turn Up Your Play promotion registration

[ Edited ]

Hey guys, if you are having this issue too, we would be happy to look into the issue further for you. Could you respond in a private message to http://bit.ly/2JH2rq2 with the following information? 

 

Full Name:
Best Contact Number:
Email Address:
Phone Model Number:
IMEI Number:
Wi-Fi MAC Address:
Name of promotion desired:
Date first attempted to register for promotion:
Copy of Bill of Sale showing preorder or purchase date, retailer and the device: (IMEI/Serial Number showing preferred):

75 REPLIES
Constellation

Re: Galaxy Note 9 – Turn Up Your Play promotion registration

Is not working for me, for some reason it says that I am not eligible for that promotion even that I ordered the note 9 at samsung.com on the 17 and received it on august 22. I never received an email confirmation.  

Samsung Moderator

Re: Galaxy Note 9 – Turn Up Your Play promotion registration

[ Edited ]

@user1QqM2Oxw; I am sorry to hear that. I would be happy to look into the issue further for you. Could you respond in a private message to http://bit.ly/2JH2rq2 with the following information? 

 

First/Last Name 

 

Phone Number

 

Email Address

 

Physical Address

 

Place of Purchase

 

 Order #

Constellation

Re: Galaxy Note 9 – Turn Up Your Play promotion registration

I am also being told that I am not eligible through the app. 

Astronaut

Re: Galaxy Note 9 – Turn Up Your Play promotion registration

Same here. Keeps telling me I'm not eligible.

Samsung Moderator
Solution
Accepted by topic author SamsungCole
‎10-09-2018 12:01 PM

Re: Galaxy Note 9 – Turn Up Your Play promotion registration

[ Edited ]

Hey guys, if you are having this issue too, we would be happy to look into the issue further for you. Could you respond in a private message to http://bit.ly/2JH2rq2 with the following information? 

 

Full Name:
Best Contact Number:
Email Address:
Phone Model Number:
IMEI Number:
Wi-Fi MAC Address:
Name of promotion desired:
Date first attempted to register for promotion:
Copy of Bill of Sale showing preorder or purchase date, retailer and the device: (IMEI/Serial Number showing preferred):

Constellation

Re: Galaxy Note 9 – Turn Up Your Play promotion registration

I ordered mine on the 8/14 and got my phone on 8/22. I didn't receive my fortnite promotion

Samsung Moderator

Re: Galaxy Note 9 – Turn Up Your Play promotion registration

Hey guys, after a bit of research and speaking with our promotions team we've gotten a bit more information for you. You will not be able to redeem the promotion until after you receive the approval email. This email should be received some time this weekend. If you do not receive this email by Monday afternoon, follow the steps that Mae provided above and we'll be happy to look into this further for you. Smiley Happy


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Constellation

Re: Galaxy Note 9 – Turn Up Your Play promotion registration

I picked the the option to buy the two offers for $99 and I was approved but when I try to make the purchase the store is charging me $448 instead of $99.

Samsung Moderator

Re: Galaxy Note 9 – Turn Up Your Play promotion registration

@userrXtiitCGmw; Any issue you are having with this, we are glad to look into for you. Just follow the instructions posted above and we will follow up with you.