09-05-2018 10:52 AM - edited 09-05-2018 10:58 AM
Samsung has the worst support service I've ever seen in my life !!!
I bought the note 9 on August 10 I received August 20. I asked about the promotion of AKG, I called support and they told me that ( you need return the note 9 and buy again with the promotion ) BS!!!
I sent back my note 9 via fedex and made another purchase with the promotion of free AKG and added a case for note 9.
Yesterday I called to cancel ONLY the case of my order, because my order showed a delay of 30 days to be delivered and i found the same case for $9 on amazon.
The person I talked to resolve my problem canceled my order completely. and worst of all there is no way I can buy another bundle with free AKG.
summarizing (I dont have my note9, akg, and Samsung lost a loyal customer since note 3)
It's time to go back to apple.
Sorry English is not my primary language.
Here is my ordem #SNYACJ03K
09-05-2018 11:11 AM
I am truly sorry to hear userrxXzBBRDnI, this is something handled entirely by our eCommerce team. You would need to reach out to them directly at 855-726-8721 for assistance with this.
09-05-2018 05:48 PM
not working for me, it says that I am not eligible for that promotion the first time, I resubmited and is still pending, I ordered the note 9 at ATT store on the 22. I recieved it and went to Samsung store and registered. I recieved an email from ATT but never received an email confirmation from Samsung. Should i have? Is that why it said im not elegible. The ATT store had the promotion too.
09-11-2018 08:58 PM
Samsung has no honor. They used be an awesome company. I've purchase 8 Samsung Flagships phones in last 24 months.
I Pre-ordered the Note 9 from Costco on 8/17 - I scannned the hard-copy as well included two -emails about my pre-ordered Note 9 should be ready to be picked up on 8/24.
1st submission - Denied.
Second and Final (re)submisson denied. It's a joke that the Shop Samsung app only allows a single photo upload and not multiple jpeg or PDF's. I had to use Scroll capture to get the PDF into a single Jpeg for upload.
Thankfully I pre-ordered through the wireless Kiosk at Costco as I get 90 days instead of 14 days at my wireless carrier. If I buy another Samsung product it will only be from Costco.
I'll give Samsung a final shot to make this right- I have already spent over an hour dealing with submission, re-submission. But I don't have much hope as I've seen they don't stand behind the warranty on their Fridges and washers, and they have devalued the Samsung Pay/Shop reward points twice this year- to the point they are basically worthless and can only be used to try to win more points or for a coupon on Shop Samsung app or Samsung.com for Samsung products that are more expensive than local retail stores prices or online. But they have every right to do so and drive away loyal customers becasue it says so is in the TOS for the apps. WOW some customer service Samsung.
Also forcing the idiotic Bixby button and Bixby devices coming soon. Hey ask Google how thats going Bixby no Siri or Alexa. Locking out re-mapping the button is no longer available, and when you accidentaly open Bixby 19 million times a day on accident when your trying to do something else or swipe the wrong way ( Hello Swipe Left = Rejection ). I hate Bixby 2.0 more than I hated Bixby 1.0 on my S8+ and S9+. Bixby should have stayed in Beta for another year - when I say open Messenger - it opened the play store app to instal Messenger - what a joke.
09-19-2018 09:35 AM
I pre-ordered the Note 9 on 8/12. I submitted proof of my order via the app, and was rejected because it didn't show the purchase. The second time I submitted statement showing the amount billed, but the date was listed as the ship date and not the order date. Nevermind that both pieces of documentation together painted the complete picture, but whatever. I was notified that I would have to reach out to customer service via the support number. So I called and spoke with the promo support team on September 10 and was told that I would receive an email within 72 hours asking me to provide the documentation again. I did not receive an email, so I called again today and was told that "there is a backlog" and pretty much to sit tight.
And now I'm paranoid that what I've captured via screenshot isn't exactly what Samsung wants and I'll be denied again if and when I finally get to resubmit. I'd like some clarity on exactly what type of documentation is needed and a timeline for being verified.
Grrrr! This process is ridiculous! And some on this board are saying they were verified automatically via IMEI, that would have been nice instead of participating in this runaround!
09-19-2018 12:22 PM
09-21-2018 12:55 PM
It's going on one month of calls and waiting for an emailed link to re-register my preorder receipt. I sent in my preregistration receipt, and was was alerted that the device did not qualify, but it does. I called the promo customer service line and was told that was an issue that the company is aware of and working to resolve. I was told they initiated a ticket, and given a ticket number with the instruction to await an email in the next 8 to 9 business days with a link to resend the preorder receipt.
That was nearing two weeks ago. I called twice today, and was told on the first call, that there was no prereg receipt on file for me. I called back, ten minutes later, and the second agent said there is a receipt on file for me, that he was looking at it, and to give it not 9 business days, but 9 to 14 business days.
The email link, I have not yet received ( I checked sp*m folder as well as inbox). Nothing. That was what prompted my call today. Now, Im under the impression that there is nothing on file for my phone. Has anyone been through this? Have you found resolve or are you still waiting? Are you getting inconsistent status reports as well?
09-21-2018 10:29 PM
I am in a very similar boat. The last person I talked to said it was a glitch in there system.... super annoying about the situation. At what point do we bill for our time wasted with their inept employees that can not reas a simple invoice. I have a theory that they are trying to stall some of the promotions to prevent too much loss on their upcoming profit and loss statement...