Note 9 Buzzing sound when Zooming Camera

SOLVED
Cosmic Ray

Note 9 Buzzing sound when Zooming Camera

When I zoom in my camera my phone makes a loud buzzing sound out the top of it. The photo or screen becomes very fuzzy like it's being vibrated. 

 

I searched Google and someone else is complaining of this issue too. I cleared the cache like support suggested but I think this may be a hardware issue. 

 

Any one else have this problem?

1 ACCEPTED SOLUTION

Accepted Solutions
Samsung Moderator
Solution
Accepted by SamsungAdam (Samsung Moderator)
Tuesday

Re: Note 9 Buzzing sound when Zooming Camera

To anyone experiencing this, can I have your full model code and IMEI number via private message?

107 REPLIES
Samsung Moderator

Re: Note 9 Buzzing sound when Zooming Camera

Is it a mechanical sound like it is coming from the physical phone or a digital sound like it is coming from the speaker?

Constellation

Re: Note 9 Buzzing sound when Zooming Camera

Having the same issue with the mechanical buzzing and camera not focusing (blurry).  They want me to send in my 3 week old phone for a 2 week repair window.

Cosmic Ray

Re: Note 9 Buzzing sound when Zooming Camera

Sounds like we are the beta testers for a $1000+ phone. It's making the news that note 9 has camera issues.

 

https://www.forbes.com/sites/ewanspence/2018/09/17/samsung-galaxy-note-9-camera-freeze-problem/

Cosmic Ray

Re: Note 9 Buzzing sound when Zooming Camera

I can't tell. It sound like a vibrate motor is on.

Asteroid

Re: Note 9 Buzzing sound when Zooming Camera

I have the exact same issue with my old Note 5, it happens when u shake the phone heavily. The sound come from the lenses so they can reach their initial position. 

Constellation

Re: Note 9 Buzzing sound when Zooming Camera

Same issue on my Note 9. Definitely coming from the lens area of the camera when zooming in. It seems like a hardware issue, where the lens is vibrating heavily and won't allow the picture to focus

Cosmic Ray

Re: Note 9 Buzzing sound when Zooming Camera

I found If you switch to Pro and zoom the problem goes away . It's only in Auto that the problem happens.  This makes me think it's a software issue. 

Constellation

Re: Note 9 Buzzing sound when Zooming Camera

I did some tests and there is no 2x in pro mode thus the telephoto lens os not used. I too am having this issue and not sure what to do. I dont wanna be charged for a replacement phone thats gonna be a refurb, and i shouldn't be charged for a hardware issue that i didn't cause.

Cosmic Ray

Re: Note 9 Buzzing sound when Zooming Camera

I don't agree. There's 10 x zoom in Pro and 10 x  zoom in Auto and and it it only happens in auto.

 

I'm convinced it's sofware issue. Either way I'm with you too I don't want a refurbished phone