3 weeks ago
Some part of the camera module hardware gets lose or displaced under some certain vibrations and with use. Once that happen, it fails to respond properly for the software that is driving things. It is why this issue happen is none existing fresh out of the box.
I ride a motorcycle, and mount the phone in the handle bar. Had to replace the phone 1st time and module on the 2nd phone. Then sold it because I really believe the note 9 camera module can not withstand vibrations.
Many of the folks reporting the issue here start seeing it after their phone witnessed a normal drop in a protective case. I would assume the vibration from the dropped caused the camera module parts to shift or losen up, resulting in the issue being reported here.
This is my assessment and I am done from messing around with Note 9 since Samsung not recognizing there is a serious problem with the camera module under vibration. I mounted my note 8 on the same bike at the same location for a full year and never an issue. Now I am using Pixel 2 XL. Good luck all.
2 weeks ago
How is this a solution? There is a significant number of defective phones and the solution is to message someone on a forum? Does someone need to sue Samsung again to get them to recognise a problem? Is a class action lawsuit the only way for them to acknowledge broken hardware?
a week ago
I have had the same problem since yesterday. I am frustrating because I bought the Note9 because I wanted to take good photos and now this happens. I don't know what to do. I hope Samsung say something. I recommended it this phone to some friends, luckily they coudn't buy yet.