11-10-2018 11:06 AM
Hey, I had this same problem on my s6 edge plus, and I upgraded to the note 9 and it's happening again. The fix for both phones for me was to give it a quick shake forward and back. Theres a ti y motor that zooms the camera in and out it seems and it gets stuck, so you gotta force it to go where it is trying to go. I think the problem may have been caused by a minor drop or jar to the phone in order for it to malfunction.
11-19-2018 01:32 PM
Same issue here. Camera worked fine for a month or so. Definitely buzzing from the camera while trying to zoom or use live focus. My live focus feature is totally unusable and the picture quality in general has deteriorated. My wife and I both upgraded phones at the same time, I tried to get her to purchase the new galaxy, but she went with and iphone - lucky her. I'm extremely dissapointed. We moved to Indonesia and I purchased this phone to take pictures during our travels... looks like we'll be using the iphone for that.
11-19-2018 03:11 PM - last edited on 11-19-2018 04:32 PM by SamsungAlex
Just noticed mine this afternoon. Total bs. Samsung needs to fix this issue. $1000 for their new features not to work.
11-19-2018 03:37 PM
they will fix your phone if you send it to them however the only thing that makes me upset is I'll have to wipe my phone before I send it and then try to get everything back the way I had it before when they send it back. the downfall is I don't know how long the fix will last it could become broken or with the same symptoms even after a week or so like the other user said.