12-08-2018 01:30 PM
Have the same issue, tried everthing that support asked me, and nothing works. I bought this phone on a trip to the us, im from chile, and now ask me to send the phone overthere. Im very dissapointed on the brand and their ability to works issues. Had a acer computer that could be sent here on chile for warranty that i bought in the us.
12-09-2018 08:25 AM
That's terrible! I'm disappointed in Samsung. Apple would send you a replacement phone and you could mail the broken one back. I just don't like iOS. I know if I just buy another one it's going to happen again eventually. I can't wipe my phone and send for repairs. My whole work and life is on my phone. This is a problem with no permanent fix
12-09-2018 12:54 PM
This is happening to me too every few days. I zoom and when I get around the x2.0 threshold the phone starts buzzing and the image goes blurry about 80% of the time. Tried it with PRO mode and it hasn't happened yet. This is supposed to be a premium phone, I am really discouraged! I will probably go back to Apple if Samsung doesn't get its act together. This is unacceptable.