Note 9 Over Heating

SOLVED
Constellation

Re: Note 9 Over Heating

My Samsung galaxy note 9 gets hot when charging pmus I keep getting an att popup while on internet very frustrating also says finger sensor is blocked when putting password in and unlocking 

Samsung Moderator

Re: Note 9 Over Heating

@user3eRbuIuCQb and user43FytIoLgk 

We're sorry to hear you're having this issue, we'd like to escalate this to our specialized team. In order to do so, can you send us a private message here with the below details?-->http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
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Alternate Telephone Number: (If Available)
Place of Purchase:
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Model Code:
IMEI Number:

Constellation

Re: Note 9 Over Heating

How did you resolve the over heating issue
Constellation

Re: Note 9 Over Heating

I have had my note 9 freeze and overheat as well. I could not turn it off for about an hour untill battery went flat.  I then found out you can hard restart with power and volume button down at same time. Still not happy as it has done it twice now.

Constellation

Re: Note 9 Over Heating

My note 9 has also become extremely hot on 2 occasions.  1st time I couldn't turn it off and had to wait untill battery went flat.

Samsung Moderator

Re: Note 9 Over Heating

Can I have your full model code and IMEI number via private message?