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Original topic:

All my banking alerts have stopped working on my Note 10.

(Topic created: 06-13-2021 03:25 PM)
Iolite
Astronaut
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Galaxy Note Phones
I believe that after a Samsung update all my banking alerts have stopped working.  Has anyone else had issues like this?  How can I fix the issue?  This happened to me last phone also which was an LG model and had the bank trying to fix it but everything from their end was ok so it has to be an update.
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SamsungJace
Community Manager
Community Manager
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Galaxy Note Phones

Please reach out to your bank directly with issues using their services, as this is a text message you are welcome to reach out to your Carrier as well. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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7 Replies
DanG92263
Astronaut
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Galaxy Note Phones
Are you using your bank's app or accessing their website? If a website, what browser are you using, please?
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Iolite
Astronaut
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Galaxy Note Phones
I have my alerts set up through my bank to come to ping my phone anytime my cards are used. This comes in a text form. I use Google. I think it stopped working with the June 2nd update😕
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MistaWonderful
Cosmic Ray
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Galaxy Note Phones
Have you tried re-doing the notifications you've previously had set with your banks on their respective websites/apps?
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Iolite
Astronaut
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Galaxy Note Phones
Not yet, as I tried numerous times with my last phone and nothing worked. Being a 1 yr. Old phone I came to the realization that it has to be in an update that was done. I will try a redo with my bank and keeping my fingers crossed it works this time. Thanks
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MistaWonderful
Cosmic Ray
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Galaxy Note Phones
You're welcome
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Blue7
Sun
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Galaxy Note Phones

check all the permissions for the banking apps and also try to clear cache and data for those apps

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Solution
SamsungJace
Community Manager
Community Manager
Options
Galaxy Note Phones

Please reach out to your bank directly with issues using their services, as this is a text message you are welcome to reach out to your Carrier as well. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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