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Original topic:

Back of Note 10+ Cracking

(Topic created on: 12/16/20 8:03 AM)
april_life
Asteroid
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Galaxy Note Phones
Is anyone else's Note 10+ back of their phone cracking like you typically see in the front? 
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SamsungCole
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

The back of the Note10 series device is made of glass, so its totally possible to break the same way the front glass screen would. Sadly physical damages like screen cracks are not covered under the Samsung limited warranty. You're welcome to call 1-800-SAMSUNG for out of warranty repair options.


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Tuanming
Galaxy
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Galaxy Note Phones
Phone normally don't crack on its own.
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Alfa_Addict
Asteroid
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Galaxy Note Phones
By cracking, do you mean the glass portion around the camera lenses is cracked?
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april_life
Asteroid
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Galaxy Note Phones
No, going across the back, towards the bottom of phone. It looks exactly how like the front of the phones would crack across the screen except it's on back of the device.
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Alfa_Addict
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Galaxy Note Phones
That is strange. Is your phone unlocked? If not I would drop by carrier if possible and have them take a look at it. Did you purchase insurance for phone?
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SamsungCole
Samsung Moderator
Samsung Moderator
Options
Galaxy Note Phones

The back of the Note10 series device is made of glass, so its totally possible to break the same way the front glass screen would. Sadly physical damages like screen cracks are not covered under the Samsung limited warranty. You're welcome to call 1-800-SAMSUNG for out of warranty repair options.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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