Original topic:

Battery Draining & Phone getting hot

(Topic created: 06-21-2021 08:21 PM)
Gold_userL6
Cosmic Ray
Options
Galaxy Note Phones

I recently updated some of the apps on my Galaxy Note 10+ ever since I have noticed that the phone battery dies faster, the phone gets hot to the touch, and the charger box gets extremely hot hen charging. It is the original charger box that came with the phone. I haven't added any new apps lately. Only updated ones that I have been using. 

I do have a provider update that I haven't installed yet but other than that nothing is different. I have attempted to Uninstaller updates for apps that I had recently updated too. I did not Uninstaller the apps. 

I have noticed for a while the charger box was getting hot while charger. Since the app updates it has started to get hotter than normal. I also noticed that it takes a longer for the phone to charge now. 

What is going on and does Samsung have a fix?

1 Reply
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Note Phones

Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. UbreakIfix which is a Samsung Authorized walk-in service center: https://www.samsung.com/us/support/ubreakifix
5. Private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply