JUMP TO SOLUTION Solved

Original topic:

Biometrics screen unlock grayed our

(Topic created: 12-18-2019 10:39 PM)
userCT97BUYf1I
Constellation
Options
Galaxy Note Phones

Screenshot_20191219-003044_Settings.jpg

I'm trying to unlock my phone using biometrics but it's grayed out, it used to work great but it randomly disabled by itself and not im not able to activate it

0 Likes
Reply
3 Replies
Solution
Charkatak
Supernova
Options
Galaxy Note Phones

@userCT97BUYf1I 

 

Did you try to sign in to work using your phone or to your work email for example?  If you did - Your phone could have some admin policy that is still in effect if you no longer using work email.


View solution in context

userCT97BUYf1I
Constellation
Options
Galaxy Note Phones

I deleted the work profile and now it works, thank you.

0 Likes
Reply
N3CRO
Astronaut
Options
Galaxy Note Phones

Try to reset your password

0 Likes
Reply