Original topic:

Broken S-Pen

(Topic created: 09-12-2018 01:16 PM)
userwa40HLKEKm
Asteroid
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Galaxy Note Phones

I received my Note 9 on Wednesday, opened the box on Sunday and after barely using  the S-Pen 2 or 3 times the top of the S-Pen broke off.  Has anyone else experienced this?  I googled search this and sure enough there is a Youtube video that shows exactly what happened to me.  I think the new S-Pen is cheap in comparison to the previous Note's.

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userBYzxL06FMs
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Galaxy Note Phones

I've just ordered a new S-Pen and not happy about it. I dropped my phone. It had a screen protector and case too. The pen came out and broke.  I've had Notes since 4 and I've never broken a pen. I was so mad.  The pen is a little flimsy. 

SamsungLarryK
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

If you go to Samsung.com and place your model number in the search bar. Then go to accessories and you can find SPens here.

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Bigmac3249
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Galaxy Note Phones

My phone fell off sink this morning into carpeted rug. My phone hit, pen came half out fell over pen broke. Bottom half stuck in phone. After chatting with Sprint for hours, they finally had me contact asurion. They are sending me new phone tomorrow at no charge. So,  if you have extended warranty, call them.  The only thing I didn't care for was it might be refurbished phone,  but it can only be 3-4 weeks old. 

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Darcy Patterson
Constellation
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Galaxy Note Phones

This same thing happened to me. I have had note phones before and this never happened before. Calling and chat was no help. I always spoke highly of Samsung to my at&t customers but this makes me think twice.

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User89898989
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Galaxy Note Phones

@Darcy Patterson If you would like to send a private message to us at http://bit.ly/2n71OsS with the model and IMEI number for your phone, we would be more than happy to look further into this for you. 

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user20nTrjWRfL
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Galaxy Note Phones

My pen did the same thing today the top half of it broke off where it clicks down into the phone.

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The Lighting Guru
Cosmic Ray
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Galaxy Note Phones

Just woke up to the sound of my phone slipping off the night stand and turned the light on and the S Pen was sticking halfway out of my phone and snapped in half. I hope Best Buy has one in stock.

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userz7zEz83GRh
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Galaxy Note Phones

I pulled used my s pen for the first time since i bought it and when i push in the top to have the top pop out to pull the pen out it was stuck. Finally i was able to pull the s pen out and found it to be broken. The top was broken. Never even dropped the phone. The pen does feel a lot cheaper made than the note 8. I am very disappointed.

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Jatin82
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Galaxy Note Phones

Mine broke and I got the same answer from support. I didn't even realize it was missing the bottom part until I went to use it. Not happy with this type of support Samsung. I wasted 3 hours of my time on the phone with you guys and was told to send in my phone for service. Used it less than 10 days and absolutely 0 times dropped and took the pen out no more than 3 times.

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User89898989
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Galaxy Note Phones

@Jatin82 If the bottom part of the S-Pen broke off inside the phone and is stuck, then repair services would be the only way we could resolve the issue and retrieve the broken part of the pen. If you were able to get all the parts of the pen out, then we could look into possibly just exchanging the S-Pen so that you wouldn't have to send the whole phone in. 

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