Original topic:

Broken S-Pen

(Topic created: 12-09-2018 03:53 PM)
userwa40HLKEKm
Asteroid
Options
Galaxy Note Phones

I received my Note 9 on Wednesday, opened the box on Sunday and after barely using  the S-Pen 2 or 3 times the top of the S-Pen broke off.  Has anyone else experienced this?  I googled search this and sure enough there is a Youtube video that shows exactly what happened to me.  I think the new S-Pen is cheap in comparison to the previous Note's.

211 Replies
Kandiegurl
Constellation
Options
Galaxy Note Phones

Hi sorry to hear about your SPen. Mines broke as well and I received no help either. I bought one from Amazon for 39.99 and it worked after I sinked it to the phone.  Go to SETTINGS>SPEN and put the pen into the phone and SINK it to the phone. Hope this helps a little

0 Likes
Reply
userkrm4GKtuiB
Constellation
Options
Galaxy Note Phones

I have owned my note 9 for just over a month now and with absolutely no drops, no damage, literally nothing at all and now my S Pen is broken from literally carrying the phone in my pocket. This is extremely upsetting for someone who has been a Samsung customer for over 10 years. I have continously been a supporter of Samsung over the years and the moment I have one problem that isn't even my fault, I get absolutely no help at all. I have been told by Verizon that this will not be replaced and that is truly unacceptable. After all of the bs you guys put me through with the note 7, this truly pushing me to my breaking point with Samsung products. An additional 50 dollars on top of a $1000 phone purchased less than 2 months ago is unbelievably ridiculous. Please correct this issue for me, and make me a believer in the Samsung brand again. The whole reason I bought this phone was for the S pen and now it utterly useless to me. 

0 Likes
Reply
JfsBaker
Constellation
Options
Galaxy Note Phones

Hello, I dropped my phone onto the settie this morning and it bounced of the settie to the floor and yes you guessed it the s-pen is in 2 bits. Not happy as I now have to wait until after Xmas to get another. As they are quite pricey its not good this side of Xmas. Sort it out samsung.

Disgruntled samsung fan

0 Likes
Reply
youssef_harraz
Constellation
Options
Galaxy Note Phones

Hello  

I have just upgraded from S7 edge to note 9 only 10 days back. I used the S pen a few times only. This morning i pushed it to pop it up, i found the small part came out broken and the rest of the pen stuck inside.

Already messaged the moderator with the model and imei, hope to hear a positive response.

0 Likes
Reply
sahilP
Constellation
Options
Galaxy Note Phones

Note 9 purchased 2 days back , tried to take out S-Pen today , head came in hand .

What kind of poor build is that Samsung ?

0 Likes
Reply
Galactus
Constellation
Options
Galaxy Note Phones

Seems you and about a dozen others are the only ones having that issue. I've sat, stepped, and dropped my s pen. Still like new. Take it out put it back in with no issues ever

0 Likes
Reply
wasim chattha 45
Constellation
Options
Galaxy Note Phones

hy i m wasim chattha from pakistan

i open my note nine 3 days ago and use my s pen just 4 or 5 time at the last use my s pen broken at the top my model number is sm_n960f

plz help me samsung 

0 Likes
Reply
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Note Phones

@userXnz75JhRaP​ ​​​​​​Thank you so much for reaching out! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
userPQPCVnlOMz
Astronaut
Options
Galaxy Note Phones

Mine just happened today, I barely use the S-Pen. Not more than 20x, now broke off top part into 5 small pieces when i try to pop out the pen. Will not buy anything from Samsung again

0 Likes
Reply
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Note Phones

@userPQPCVnlOMz Can you please provide me with your full model number and IMEI in a private message?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply