Original topic:

Camera out of focus

(Topic created on: 9/12/19 7:57 AM)
userCYvVWo9V7v
Asteroid
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Galaxy Note Phones

Hello i have problem with my camera ( regular camera) its its always out of focus i tried everything formatted the device, cleared the cache and resetting the sitting nothing seemed to word . Sometimes i tip on the camera its work but still the quality is bad. Is there's a solution ??

Screenshot_20190912-174114_Camera.jpg

 

Screenshot_20190912-174117_Camera.jpg

 

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

@userCYvVWo9V7v Have you tested the camera in a third party app? Will you please send a private message with the full model code and IMEI number of your phone ? http://bit.ly/2XERsky



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SamsungJace
Community Manager
Community Manager
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Galaxy Note Phones

Does this happen when your device is in safe mode?


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userCYvVWo9V7v
Asteroid
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Galaxy Note Phones

Yes 

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SamsungAdam
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Galaxy Note Phones

Do you experience these symptoms in all camera modes?


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userCYvVWo9V7v
Asteroid
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Galaxy Note Phones

Only the wide work but the quality of the pictures is bad.

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SamsungAdam
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Galaxy Note Phones

Do you experience these symptoms in pro mode or live focus?


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userCYvVWo9V7v
Asteroid
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Galaxy Note Phones

Yes.

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SamsungAdam
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Galaxy Note Phones

Do you experience these symptoms if you test your device in safe mode?


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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

@userCYvVWo9V7v Have you tested the camera in a third party app? Will you please send a private message with the full model code and IMEI number of your phone ? http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Charkatak
Supernova
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Galaxy Note Phones

@userCYvVWo9V7v wrote:

Hello i have problem with my camera ( regular camera) its its always out of focus i tried everything formatted the device, cleared the cache and resetting the sitting nothing seemed to word . Sometimes i tip on the camera its work but still the quality is bad. Is there's a solution ??

Screenshot_20190912-174114_Camera.jpg

 

Screenshot_20190912-174117_Camera.jpg

 


Could be a defect. We are pretty much the early adopters.  If you go to Samsung.com, then sign in to your account. Then from there you will be able to see "My products", find your phone in the list of your devices and then try "requesting sevice" or you can just try to chat with them or call.

https://www.samsung.com/us/support/mobile/phones/galaxy-note