Original topic:

Cannot Login in Samsung Account

(Topic created on: 4/18/21 7:25 AM)
userHQhZCU5PCb
Astronaut
Options
Galaxy Note Phones

I have some problems with my Galaxy Note3 and did Factory Reset. After that i cannot complete login process. Stuck in Samsung Account. It says, This device is locked because of an abnormal factory reset. Tried with my Samsung account id and changed password. But it shows process failed. What to do now?

0 Likes
Reply
3 Replies
userUCMUGASIAN
Astronaut
Options
Galaxy Note Phones

I have the same problem on Galaxy S5 AT&T. trying to "upcycle" on earth day.

0 Likes
Reply
SamsungQue
Samsung Moderator
Samsung Moderator
Options
Galaxy Note Phones

I recommend that you call in and talk to our Samsung Accounts department 855-795-0509

0 Likes
Reply
SamsungQue
Samsung Moderator
Samsung Moderator
Options
Galaxy Note Phones

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!

0 Likes
Reply