Collect calls not accepting key press

[bb1213]

I receive collect calls and when prompted to accept I have to press one. And when I do that it's like it's not recognizing the key tap? 

[Samsung_Moderator · Accepted solution]

Hello, Welcome to the Community. We understand the frustration of not being able to receive a collect call. Collect calls are dependent on your service provider. Please reach out to your carrier for assistance.