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user51YdHYIdI9
Constellation

DeX Softwware works on Mac but not Windows

Hi everyone,

I installed the DeX application on my PC. Whenever I connect my phone, I get the DeX popup on the device, but when I doubleclick on the DeX app on Windows it never opens, it doesn't do anything.

As a contingency, I tried it on a Mac and that worked perfectly fine. Why is the Windows app not functioning. I double click and nothing launches.

6 REPLIES 6
Samsung Moderator
Samsung Moderator

Re: DeX Softwware works on Mac but not Windows

@user51YdHYIdI9 Have you tried redownloading from Samsung.com for the software for pc? Here is the link. https://www.samsung.com/global/galaxy/apps/samsung-dex/

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user51YdHYIdI9
Constellation

Re: DeX Softwware works on Mac but not Windows

Yeah, I've done it twice with different browsers as well. I tried first Firefox then Chrome

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Samsung Moderator
Samsung Moderator

Re: DeX Softwware works on Mac but not Windows

What device are you trying to use with Dex?

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user51YdHYIdI9
Constellation

Re: DeX Softwware works on Mac but not Windows

I am using the Note 10

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Samsung Moderator
Samsung Moderator

Re: DeX Softwware works on Mac but not Windows

Thank you for that information. What version of Windows are you using on your computer?

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Re: DeX Softwware works on Mac but not Windows

That happened to me after I clicked the program nothing happened. It was opened in the background as a task in Windows, so what I did was opened my Task Manager and killed the process and ended the task. Then clicked and opened the program again and it worked.

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