JUMP TO SOLUTION Solved

Original topic:

Disable Camera Noise **NOW SOLVED**

(Topic created: 09-18-2018 12:16 PM)
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Galaxy Note Phones

$1,300 for my Note9 and Samsung still believes it's their right to prevent me from disabling the artificial camera shutter sound when taking pictures with it. The battle over this issue with them has been going on for years. It's completely ridiculous and totally unacceptable.  Who else of you here is concerned by this small but enormously frustrating situation?

 

Please note: This issue is **NOT** 'Solved!', contrary to what a forum moderator here wants to insist.

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@Samsung_Stephanie wrote:

Hey guys, I know there are some hard feelings on this topic. However, I wanted to share an article that was brought to my attention with you all: www.samsung.com/us/support/troubleshooting/TSG01002007/  I'm sorry for any inconveniences this may cause. 


I'm sorry, you just seem to not understand, and keep adding insult to injury.  The above referenced article only serves to create further inflammation.  It's absolutely untenable that Samsung is explaining what amounts to them saying that carriers can choose to include the shutter sound control in their builds of the firmware, but Samsung is choosing to withold the feature.  Again - when someone buys an unlocked device directly from Samsung, they implicitly are saying they expect Samsung will supply them with everything the device is capable of, rather than having to face the concern with a device from a carrier and finding the carrier has put themselves in between Samsung and themselves, the owner, and chosen to compromise their access to full access to all features and capabilities of the device in some way.

How have we come to this, where Samsung has actually become the party witholding functionality, from it's MOST DEDICATED, HIGHEST PAYING CUSTOMERS/SUPPORTERS?

Again I ask, for at least the THIRD time, will you PLEASE withdraw the personally opinionated 'Solved' designation from this topic, and will you PLEASE either escalate this within Samsung yourself, or else provide me with contact information for where I can meaningfully pursue that effort myself?

And I reiterate:

Please?

Thank you for your understanding.

userbYe6clX2jw
Cosmic Ray
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Galaxy Note Phones

Well said! I just got in touch with an agent from Samsung Car Pro, and he replied with the same nonsense, that the carriers modify and include features. You gotta be kidding me!? Is Shutter sound considered as a special feature? It is simple, Samsung devs just don't care to customize the FW so it can reflect the laws/restrictions in the specific region. Instead, they push the same FW to all countries, just renaming it. This is utter negligence and laziness that will not end up with a positive outcome. I have reported the indirect insult coming from the moderator who so conveniently marked this topic/question as solved. It is so obvious, that the shutter sound was disabled in the 1st place due to restriction in Japan and Korea, and remained such for the FW to come, as Samsung won't do anything to change that. I'm definitely done with this fiasco. 

Samsung_Stephanie
Samsung Moderator
Samsung Moderator
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I'm sorry if I have insulted in any way, I promise it was not meant. The information in this article was given to me by our Admins and HQ team who review the entirety of the Samsung Community. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Frederickdawg
Nebula
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So if I'm understanding this correctly, the carriers requested to have the shutter sound off option available in their firmware but Samsung's own firmware by default is has no option to turn it off. I've also got an "unlocked by Samsung" USA note 9. Was a shock not to be able to turn it off.

Worst case scenario , I'll flash a carrier firmware on it.

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@Samsung_Stephanie wrote:

I'm sorry if I have insulted in any way, I promise it was not meant. The information in this article was given to me by our Admins and HQ team who review the entirety of the Samsung Community. 


As long as you keep this thread marked 'Solved', you, your Admins and HQ team are all running away from this issue.

 

The thread will not be solved until Samsung can provide a satisfactory explanation to justify this unjustifiable situation, or, they change their arbitrary and capricious decision to withhold this option and commit to restoring it in the next firmware release.

 

Please understand that this issue is not going to go away until it is satisfactorily resolved.  Thank you for your continued efforts in that regard.

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As I have received no further correspondence from SamsungCole, even after repeated requests for escalation of this issue, I'm concluding that's a conscious decision by him/her. I'll be taking that up with Samsung as well, in addition to the issue with the withheld option to disable the artificial camera shutter noise.

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user1VXG8twOqe
Constellation
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Not solved. There's no setting for turning off shutter sound. It's a serious accessibility issue for people with sound sensitivity.

 

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Update:

 

My Samsung Note 9 512GB, carrier unlocked model, just received the latest firmware update from Samsung.  Firmware build number: M1AGQ.N960U1UEU1ARH4

 

Samsung has NOT fixed (restored) the missing option on the camera software to enable the user to TURN OFF the artificial camera shutter noise made when taking pictures.

Am I surprised by this latest non-development?  No.

Am I going to stop pursuing this issue?  No.

Between the moderator here who took it upon himself to refuse to withdraw his/her personal 'Soved' flag they placed on this thread, and Samsung remaining silent on the issue, as the dude said, "This aggression will not stand man!"

It was funnier coming from Jeff Bridges.  It's not funny coming from Samsung.

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SamsungLarryK
Samsung Moderator
Samsung Moderator
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I apologize for the inconvenience. I recommend speaking with your carrier regarding this issue. Carriers can allow certain features and they may take some away. This feature is carrier specific.

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@SamsungLarryK wrote:

I apologize for the inconvenience. I recommend speaking with your carrier regarding this issue. Carriers can allow certain features and they may take some away. This feature is carrier specific.


Hi Larry,

 

     I appreciate your effort, but you did not take the time to look at much of the discussion.  This is NOT a carrier device.  It's an unlocked model, direct from Samsung.  This is ALL on Samsung.  Can you either help me get to who I need to in the company, or, at the very least. remove the 'Solved' flag from this thread?  It's quite an insulting passive-aggressive statement by SamsungCole in his refusal to back down from his opinion that the issue is solved.  Thank you for your assistance.

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