Try these troubleshooting steps: https://www.samsung.com/us/support/troubleshooting/TSG01001255
If the issue persists, service will be required. To create a service ticket you can visit the following links:
Inside the U.S.: https://www.samsung.com/us/support/service/
Outside the U.S.: https://www.samsung.com/us/common/visitlocationsite.html
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.