Original topic:

File not opening

(Topic created: 2 weeks ago)
userZvLqy6YSe0
Astronaut
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Galaxy Note Phones

"This file could not be accessed. Check the file name or make the file name shorter"- is the pop up I see when I try opening a document in my whatsapp application.  Kindly let me know what can be done to resolve the issue. 

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5 Replies
LongHiker
Samsung Care Ambassador
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Galaxy Note Phones

@userZvLqy6YSe0 have you checked with the Whatsapp developers? 

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Diaboyos
Supernova
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Galaxy Note Phones
Have you tried renaming the file to a shorter name to see if that works? I have to rename file names that are too long often.
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TheGalaxy
Supernova
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Galaxy Note Phones
Google is limiting the file access after android 11 for individual apps
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Smew
Nebula
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Galaxy Note Phones

What note phone do you have specifically? 

 What software version is your Note phone on? (Settings > About Phone > Software Information > Build Number [last 4 characters])

What version is your whats app on? (press and hold the app > i > scroll down to see software version) Try updating the app.

What types of files can't it open? Is it pictures and videos or texts and PDF files?  

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iamerror
Astronaut
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Galaxy Note Phones
It's possible you might have accidentally deleted the file
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