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Original topic:

Find My Mobile not working

(Topic created on: 9/20/20 9:35 PM)
useryup1xhclRG
Constellation
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Galaxy Note Phones

I followed the instructions given.. still nothing.

 

Find my mobile is on

Remote unlock is on

Send last location is on

Internet connection is on

My email is linked to the app but when I go to the Find my Mobile website, it still says no registered device. So I turned the app off- asked for my password for verification. Turned it on again, made sure everything is activated. Went to the website, still nothing. Am I missing a step?

 

I signed in to my Samsung account and clicked "Devices". I saw my phone and my samsung watch listed under "Signed-in Devices" but unfortunately, there's nothing under registered devices. 

1 Solution


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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

I would recommend reaching out to our Samsung Accounts team directly at 855-795-0509 for further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Note Phones

I would recommend reaching out to our Samsung Accounts team directly at 855-795-0509 for further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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