Original topic:

Find my mobile

(Topic created: 05-03-2018 11:13 AM)
user5ATDn55cNW
Asteroid
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Galaxy Note Phones

So last year my phone decided it no longer recognized my pin and I was able to use find my mobile to unlock it.  This morning it happened again.  Find my mobile appears to no longer find my S4.  I was lucky. I removed the battery and rebooted and it recognized my pin, but what would I do if find my mobile no longer supports S4's?

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SamsungCamp
Comet
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Galaxy Note Phones

@user5ATDn55cNW


So your phone is listed, but not showing its location? Do you have location services on your phone turned on? If not, enable the GPS.

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user5ATDn55cNW
Asteroid
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Galaxy Note Phones

Yes,, it was turned on.

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SamsungCamp
Comet
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Galaxy Note Phones

Good afternoon Community, would anyone be able to advise, or have a work around?

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Solution
user5ATDn55cNW
Asteroid
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Galaxy Note Phones

Well, finally, removed phone from find my mobile, then removed the samsung acct on the phone and put the account back on and now find my mobile finds my phone... Apparently, doing a hard reset messes something up and redoing it this way finally restored it.

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user2SVERuFrTr
Astronaut
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Galaxy Note Phones

im having the same problem. I didnt know if it was because my husband has a different carrier than i do but i do know his gps locations is on.  all it says is cant find. What do I do. I don't have access to the phone

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