Original topic:

Fingerprint & Face unlock sometimes not enabled on the lock screen - Note 10 Plus

(Topic created: a month ago)
userKz4UnNxk7j
Constellation
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Galaxy Note Phones

Fingerprint & Face unlock working inconsistently. sometimes enabled on the lock screen and working fine, and some other times not enabled on the lock screen

3 Replies
LongHiker
Samsung Care Ambassador
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Galaxy Note Phones

@userKz4UnNxk7j Do you have Smart Lock enabled? If so, going to the lock screen when Smart Lock is active won't really lock your phone.  

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userKz4UnNxk7j
Constellation
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Galaxy Note Phones

No. Smart Lock is not enabled.

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userrRuxQ7DtSK
Constellation
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Galaxy Note Phones
Since beta update I can't open my secure folder
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