I sent my Note 10+ for the cracked screen repair to the Samsung repair center. When I received my phone back about 10 days later, my S-Pen was missing. I called the Samsung customer service a numerous times for 1 month trying to get my S-Pen back. It only costs about $20 for a new S-Pen but why should I pay for someone else's mistake. I trusted the Samsung name brand so I called to get my
3 year old S-Pen back. I've called many other company's customer services but I've never felt so helpless.
Today, I received a phone call from the customer service team. The rep said according to the repair center record, they only received the phone & the sim card tray, and she asked me if I have a photo of the phone and the S-Pen before I package it and the item description of shipping label. I said no and I used the shipping label Samsung provided so I had no itemized description. (Do I have list every single component of the phone on the label). The rep said that she could not help because I had no proof and the warranty expired. Where is your proof that the service center did not receive the S-Pen? Show me a video of unboxing and repair! You rushed to trust your repair center's claim and you did not bother to believe my claim. My time is so much more valuable than $20 and yet I spent so much time making phone calls. I'm writing this not because I'm dying get my 3-year old S-Pen back to save $20 but you made me a liar. Shame on You. I guess it is really a time to hop on the iPhone train.