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Galaxy Note 10+ can not connect to Marshall Stanmore bluetooth speaker

(Topic created on: 10/8/19 7:41 PM)
userFCXjxVsUQW
Asteroid
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Galaxy Note Phones

My Galaxy Note 10+ can not connect to Marshall Stanmore bluetooth speaker. It can connect just fine for other bluetooth speaker device but not this one and I also has galaxy tab 10.1(2019) it has no issue to connect with this Stanmore Speaker.

 

p.s. I also install marshall speaker app in my note 10+ and it still can not connect.

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THEGEEK19
Astronaut
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Galaxy Note Phones

Hey @userFCXjxVsUQW, you might want to try unpairing the speaker from your phone. Then, do a reboot of both your phone and your speaker. Once you've rebooted both, turn on bluetooth on your phone. Let it sit for a few seconds. Then, put your speaker in pairing mode and once it shows up on your devices list on your phone, select it to pair. This should fix your issue. I have the same thing happen with my Bose speakers as well and this usually helps.

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SamsungQue
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

@userFCXjxVsUQW Have you made sure that your phone is up to date on its software?

userFCXjxVsUQW
Asteroid
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Galaxy Note Phones

Yes, it up to date.

 

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Solution
THEGEEK19
Astronaut
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Galaxy Note Phones

Hey @userFCXjxVsUQW, you might want to try unpairing the speaker from your phone. Then, do a reboot of both your phone and your speaker. Once you've rebooted both, turn on bluetooth on your phone. Let it sit for a few seconds. Then, put your speaker in pairing mode and once it shows up on your devices list on your phone, select it to pair. This should fix your issue. I have the same thing happen with my Bose speakers as well and this usually helps.

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userFCXjxVsUQW
Asteroid
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Galaxy Note Phones

Thank you!!!
I follow your instruction and it can connect now.

 

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Charkatak
Supernova
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Galaxy Note Phones

@userFCXjxVsUQW wrote:

My Galaxy Note 10+ can not connect to Marshall Stanmore bluetooth speaker. It can connect just fine for other bluetooth speaker device but not this one and I also has galaxy tab 10.1(2019) it has no issue to connect with this Stanmore Speaker.

 

p.s. I also install marshall speaker app in my note 10+ and it still can not connect.


Also contact tech support of the speaker manufacturer.  They may have some update or help:

https://support.marshallheadphones.com/hc/en-us/articles/115005630009-Troubleshooting-Stanmore-Bluet...


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