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Asteroid

Galaxy Store

Not able to download any big apps from the Galaxy store. When the app starts to install it errors out. I've tried force stopping the store, clearing data, and wiping cache partition. Any one else running into this problem?

7 REPLIES 7
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Samsung Moderator
Samsung Moderator

Re: Galaxy Store

Can you provide a screenshot of the error you are receiving? Have you recently updated your device?

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Asteroid

Re: Galaxy Store

Yes I can, how would I post a screen shot? No havent recently updated the phone.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Store

Try updating your device and restarting. Attaching a screenshot will need to be done via a browser. Within the post, there should an icon of an image.

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Asteroid

Re: Galaxy Store

Screenshot_20200530-183136_Galaxy Store.jpg

 

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Asteroid

Re: Galaxy Store

The phone is updated with the most current version.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Store

Thank you for the additional information. It appears the error is coming from the game itself. Have you verified there are enough storage and RAM on the phone for the game? Are you trying to download the game over mobile data or Wi-Fi? To confirm, this happens on all games 1GB or larger?



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Samsung Moderator
Samsung Moderator

Re: Galaxy Store

Did you still need help with your issue?

 

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