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Galaxy note 10+ back panel lifting

(Topic created: 04-22-2022 06:39 AM)
UdonReisen
Astronaut
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Galaxy Note Phones

I've had my note 10+ since launch. Not once has it been without a case, serviced, touched water or even used a bad charger, but recently I found out that the back glass is lifting from the lower left corner, all the way to the top, I suppose it must be a swelling battery. The gap between the frame and the glass is minimal, but it is noticeable the most near the chin of the phone, right above the charging port, it protrudes quite badly, so much that you can feel the panel. 

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

Hello @UdonReisen  , I can definitely see how this would be concerning! I sincerely apologize for any inconvenience that this is caused you!  We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved. 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of damage, receipts or estimates of repairs, etc. 

The quickest way to reach this specialized team is by calling 1-800-726-7864.

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.

If you don’t wish to call, I would recommend speaking with our Live Chat team.



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4 Replies
krayzie15
Supernova
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Galaxy Note Phones
Time for a upgrade it seems like
Anonymous
Not applicable
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Galaxy Note Phones
Just replace the battery
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ShaneKandhai
Astronaut
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Galaxy Note Phones
Upgrade time for you
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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Note Phones

Hello @UdonReisen  , I can definitely see how this would be concerning! I sincerely apologize for any inconvenience that this is caused you!  We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved. 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of damage, receipts or estimates of repairs, etc. 

The quickest way to reach this specialized team is by calling 1-800-726-7864.

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.

If you don’t wish to call, I would recommend speaking with our Live Chat team.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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