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Galaxy note 20 ultra overheating

(Topic created: 05-08-2023 10:50 PM)
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SamSam22
Constellation
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Galaxy Note Phones
My phone has been turning hot recently for no reason. It's not being exposed to hot weather or anything. This started happening 2 updates ago I think. I have a phone thermostat app that is typically correct but lately it almost always says it's 80 degrees Fahrenheit. So I'm guessing that's how hot my phone is. It's very warm to the touch, even when I hadn't don't more on it than just text someone.
How do I fix this? I don't want to buy a new phone.

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Note Phones

Hello, We understand how frustrating it is when the phone is overheating. 

Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/ You can also try clearing the cache partition of the phone.

  1. Turn off the device.
  2. You will need to connect the phone to a computer with a cable.
  3. Press and hold the Volume Up key, then press and hold the Side key.
  4. When the green Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Side key to select.
  7. Press the Volume down key to highlight yes, them and press the Side key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Side key to restart the device.

If your phone is getting too warm to touch, repairs would be recommended in order to have the technicians evaluate the device. You can use the following link to find a list of service centers in the U.S. that can do the repair:  https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864. 

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Note Phones

Hello, We understand how frustrating it is when the phone is overheating. 

Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/ You can also try clearing the cache partition of the phone.

  1. Turn off the device.
  2. You will need to connect the phone to a computer with a cable.
  3. Press and hold the Volume Up key, then press and hold the Side key.
  4. When the green Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Side key to select.
  7. Press the Volume down key to highlight yes, them and press the Side key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Side key to restart the device.

If your phone is getting too warm to touch, repairs would be recommended in order to have the technicians evaluate the device. You can use the following link to find a list of service centers in the U.S. that can do the repair:  https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864. 

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html