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Original topic:

Gap between frame and glass back

(Topic created on: 8/29/20 10:08 AM)
user1NferA3asa
Constellation
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Galaxy Note Phones

 

 

118270678_330734708119091_4626230796008950412_n.jpgDo any of you have this?

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MarkC609
Samsung Care Ambassador
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Galaxy Note Phones
The tolerance between the back glass panel and frame has been compromised on your Note10 from the look of it in your photo. Has your Note10 ever been serviced? Have you owned it since brand new? The adhesive used on the back glass panels on Galaxy devices is very strong and it would take some force to separate as it just does not come loose itself. As someone who has repaired many glass back devices it seems to me the back glass panel has been opened previously. If that is the case then there should of been a new OEM adhesive gasket used when the back glass was put back on. If your Note10 has never been serviced then it could possibly be a swollen battery causing this separation but you should be able to feel if the battery is swollen in that area.

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MarkC609
Samsung Care Ambassador
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Galaxy Note Phones
The tolerance between the back glass panel and frame has been compromised on your Note10 from the look of it in your photo. Has your Note10 ever been serviced? Have you owned it since brand new? The adhesive used on the back glass panels on Galaxy devices is very strong and it would take some force to separate as it just does not come loose itself. As someone who has repaired many glass back devices it seems to me the back glass panel has been opened previously. If that is the case then there should of been a new OEM adhesive gasket used when the back glass was put back on. If your Note10 has never been serviced then it could possibly be a swollen battery causing this separation but you should be able to feel if the battery is swollen in that area.

▪︎If my reply has been helpful please :white_heavy_check_mark:
Solution Solved & leaving a ❤ is much appreciated! ▪︎

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user1NferA3asa
Constellation
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Galaxy Note Phones

Thank you for the reply. I have had it since it was released, so I am sure the phone has not been opened. It's been a year and, I have not serviced it yet because it was running fine. I just noticed the gap, and was suspecting a battery issue. The member's app tracked it down and advised me to visit the service centre. What could possibly cause the battery to swell? The charger I use could not be the problem. 

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SamsungQue
Samsung Moderator
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Galaxy Note Phones

I would like to look into this issue further for you. Can you contact me through private message using this link here? (http://bit.ly/2HP0oRi) Provide the following information.

  • Model number
  • IMEI number
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