Green lines Galaxy Note20 Ultra 5G

[Walder Gomes]

Apareceram 2 linhas verdes verticais no meu aparelho, sem ter ocorrido nenhum dano físico nele nem queda. micrômetro | Vi que está ocorrendo esse problema nos aparelhos da linha S24 ultra.

Como vocês poderiam ajudar?

[Samsung_Moderator · Accepted solution]

Hello, Welcome to the Community. We understand how upsetting screen issues are. For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.