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Haven't been able to use visual voicemail since switching over to Verizon

(Topic created: 08-23-2021 03:37 PM)
mizzwax
Astronaut
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Galaxy Note Phones

So I have a Galaxy Note 20 ultra unlocked from Samsung I used it for Sprint / T-Mobile (t-maybe) for almost a year and then I poured it over to Verizon ever since I ported to Verizon I have not been able to get visual voicemail but I was able to use it on the Sprint Network and then when T-Mobile made me change my SIM card I was able to use it on the T-Mobile network but Verizon send me a SIM card and now I can't use it does anybody have a fix for that

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SamsungQue
Honored Contributor
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Galaxy Note Phones

I can understand how this can be an issue. I recommend you reach out to your current service provider and have them look into this issue to resolve it. The voicemail feature is a carrier feature and they would be able to fix this for you. 

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coldcreek
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I almost think the visual voice-mail is a t mobile thing, I might be wrong, I'd ask Verizon.
mizzwax
Astronaut
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They have one everybody else who switched their phones from T-Mobile was able to get it just not me Verizon doesn't know why
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coldcreek
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Id have Verizon look at your phone and fix it, they should be able to do that for you in store.
mizzwax
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Tried they couldn't 🤷🏿‍:female_sign:
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Charles76
Constellation
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See if it will network update again. That should fix it.
wickedcrow
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Having same problem...same phone and ported over to Verizon. Just saw a video saying you need to manually reset voicemail password. To do that you need to go to carriers website and they will send you a link... I haven't tried it. Video I saw does not walk you through it so that's where I'm at now... Apparently happens just to unlocked phones.
Vladimir43
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Galaxy Note Phones
Verizon has special apps for the phone which is not from Verizon
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Vladimir43
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Go to the store or website and follow instructions, I have the same issue with Apple phones unlock , Verizon service
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ImLilbritches
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I had to use the new T-Mobile card after they and sprint merged and can't get it without paying 499 a month.
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