Original topic:

Having issues with S Pen not being able to create a note with the screen off

(Topic created on: 4/28/21 8:27 PM)
Jupiter2
Astronaut
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Galaxy Note Phones

Is anyone else having a problem with their S Pen not being able to create a note with the screen off? I was told by Samsung Support Team that I needed to replace the stylus. I bought a new one, but it didn't solve the issue. This is happening on my Note 10 Plus?

2 Replies
LongHiker
Samsung Care Ambassador
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Galaxy Note Phones

@Jupiter2 

I'm assuming that you have Settings -> Advanced features -> S Pen -> "Screen off memo" enabled? 

And I'm assuming that you are doing the following:

  1. S Pen is in the phone.
  2. Screen is off
  3. Remove S Pen.
  4. Screen off drawing should launch. 
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Jupiter2
Astronaut
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Galaxy Note Phones
Yes, you assumed correctly. The problem was corrected in the Samsung Notes application. Settings/Apps/Samsung Notes/Change System Settings/Allow
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