How can I get an audio back?

[Mandy0865]

How to get an audio back ?

[Samsung_Moderator · Accepted solution]

Hello, Welcome to the Community. We understand how frustrating it is when the audio is not working on the phone.

This link provides several troubleshooting steps to get the sound working again: https://www.samsung.com/ie/support/mobile-devices/what-to-do-if-the-sound-on-your-galaxy-smartphone-...

We also recommend submitting an error report through the Members app: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

If the audio is still not working, we recommend having the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html