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Astronaut

Issue with Instagram face time in the Samsung note 10+ 5g

hello everyone is anyone having issues with the Instagram FaceTime in any of your phone. I habe the note 10 + when I face time a friend the sound of the other person in the end of the line is low sound but it doesn't sound on both speakers like the top and bottom. the sound comes from the top but nothing in the bottom i tried lowering it up to max volume but no luck. Please help me

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Product Expert

Re: Issue with Instagram face time in the Samsung note 10+ 5g

Good Evening @Samsung_ad0BHsH 

I am sorry to hear that you are having these issues with your Instagram application.  If I am understanding you correctly when you use the video calling feature on Instagram the sound comes out of your receiver instead of your speakers.  It sounds like a software glitch on the application.  Have you tried updating and/or uninstalling/reinstalling?

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Astronaut

Re: Issue with Instagram face time in the Samsung note 10+ 5g

Yes I have done that already but the sound that comes from the other person in the line is on top of the phone speaker but not in the bottom speaker i literally need to put the top speaker close to my ear to hear what the other person says

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Constellation

Re: Issue with Instagram face time in the Samsung note 10+ 5g

I have the same issue. I've only noticed it in instagram so far.

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