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Original topic:

It keeps turning off by itself

(Topic created: 11-23-2020 08:40 AM)
userscJOw7GywI
Constellation
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Galaxy Note Phones

My Note 9 turns off during inactive situation. But it works fine when I keep my screen on and play. And when I am charging the phone, it does not turn off. No error. Works fine otherwise. Please help me.

Note 9 SM-N960UZBATMB

Daniel Lee

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Solution
userybi3NYcEC5
Asteroid
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Galaxy Note Phones

Turn off finger print scanner to unlock phone. A bug that Samsung refuses to fix

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userscJOw7GywI
Constellation
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Galaxy Note Phones

Thanks a lot.

Simple and perfect!

im missing fingerprint unlock though...

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Galaxy Note Phones

Try deleting all your biometrics from the phone and then re enter them.  If it doesn't work, you can always turn it off again.  

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