It keeps turning off by itself

[userscJOw7GywI]

My Note 9 turns off during inactive situation. But it works fine when I keep my screen on and play. And when I am charging the phone, it does not turn off. No error. Works fine otherwise. Please help me.

Note 9 SM-N960UZBATMB

Daniel Lee

[userybi3NYcEC5 · Accepted solution]

Turn off finger print scanner to unlock phone. A bug that Samsung refuses to fix

[userscJOw7GywI]

Thanks a lot.

Simple and perfect!

im missing fingerprint unlock though...

[Big-Bad-Brad]

Try deleting all your biometrics from the phone and then re enter them.  If it doesn't work, you can always turn it off again.