Original topic:

Locked out of phone

(Topic created: 11-29-2019 07:20 AM)
TW23
Constellation
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Galaxy Note Phones

My daughter changed the numeric password to her phone and forgot it. She's locked out of the phone. Is there another to open it? Maybe going to the Samsung store... πŸ€·β€:male_sign:

1 Solution


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Solution
VerbumVeritum
Samsung Care Ambassador
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Galaxy Note Phones

Were you able to sign into the Samsung account registered on her device at https://findmymobile.samsung.com?

You can easily reset the password there.

 

If you're not able to reset there, you will need a copy of the original bill of sale, and you can reach out to a Samsung (1-800-726-7864) with the information to have service set up for the service center to unlock it. (If you purchased your phone from something other than an authorized store, this option will probably not be available for you without that original bill of sale.) 

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Samsung_2Osl6FV
Astronaut
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Have u tried to power it off and then when u power it on while pressing down the volume down button once the samsung the volume down and select rest to default of it may to factory reset

VerbumVeritum
Samsung Care Ambassador
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Galaxy Note Phones

@TW23 hi there! You can easily reset her password by signing into the Samsung account registered on the device here:

https//findmymobile.samsung.com 

πŸ™‚

TW23
Constellation
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Galaxy Note Phones

Yes, it will not let me power it off unless I know my password.

Solution
VerbumVeritum
Samsung Care Ambassador
Options
Galaxy Note Phones

Were you able to sign into the Samsung account registered on her device at https://findmymobile.samsung.com?

You can easily reset the password there.

 

If you're not able to reset there, you will need a copy of the original bill of sale, and you can reach out to a Samsung (1-800-726-7864) with the information to have service set up for the service center to unlock it. (If you purchased your phone from something other than an authorized store, this option will probably not be available for you without that original bill of sale.) 

userbf7tzfVC1t
Constellation
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Galaxy Note Phones

I go there, but it does not show my device as being listed.  I know that those techs who sold me my phone and set it up almost a year ago did this.  I have tried everything to this phone - solution wise and to no avail I am still locked out.  I have multiple things saved on this phone, including pictures of my youngest daughter who passed away not long ago & to think I have only a choice of resetting this phone to it's default, hurts my heart more than I could ever explain. These memories are all I have of what once my family.  My emails are traceylrivers97@gmail.com or sassytee220@yahoo.com.  I have been to sprint & went to a repair shop who advised me to go online to the samsung website.  I have tried to transfer to my laptop & it does not find my device.  I am stuck, please help me.

Ash_19
Constellation
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Were you ever able to find a solution? I hope you didn't lose your pictures 😞

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Elliotteugene
Asteroid
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Hard reset

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Elliotteugene
Asteroid
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Let it go dead and do a hard reset

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Andyleem_1688
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Nufd

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