My daughter changed the numeric password to her phone and forgot it. She's locked out of the phone. Is there another to open it? Maybe going to the Samsung store... 🤷:male_sign:
If you are unable to unlock the phone, you can try a factory reset from the recovery menu.
To get to recovery mode: - Turn off phone - Once off, hold down volume up and power buttons simultaneously - When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate to FACTORY RESET
- Use power button to select
If you're not able to reset there, you will need a copy of the original bill of sale, and you can reach out to a Samsung (1-800-726-7864) with the information to have service set up for the service center to unlock it. (If you purchased your phone from something other than an authorized store, this option will probably not be available for you without that original bill of sale.)
Have u tried to power it off and then when u power it on while pressing down the volume down button once the samsung the volume down and select rest to default of it may to factory reset
If you are unable to unlock the phone, you can try a factory reset from the recovery menu.
To get to recovery mode: - Turn off phone - Once off, hold down volume up and power buttons simultaneously - When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate to FACTORY RESET
- Use power button to select
If you're not able to reset there, you will need a copy of the original bill of sale, and you can reach out to a Samsung (1-800-726-7864) with the information to have service set up for the service center to unlock it. (If you purchased your phone from something other than an authorized store, this option will probably not be available for you without that original bill of sale.)
I go there, but it does not show my device as being listed. I know that those techs who sold me my phone and set it up almost a year ago did this. I have tried everything to this phone - solution wise and to no avail I am still locked out. I have multiple things saved on this phone, including pictures of my youngest daughter who passed away not long ago & to think I have only a choice of resetting this phone to it's default, hurts my heart more than I could ever explain. These memories are all I have of what once my family. My emails are traceylrivers97@gmail.com or sassytee220@yahoo.com. I have been to sprint & went to a repair shop who advised me to go online to the samsung website. I have tried to transfer to my laptop & it does not find my device. I am stuck, please help me.
