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Constellation

Login Fail after abnormal factory reset

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I have a Samsung Galaxy Note 4, which is really old. I forgot my password and used up all the tries. When I failed on the last try, the phone went into an abnormal factory reset. After this, I remembered my password. But when I tried to log in with the Samsung ID used previously, it says "Processing Failed." What does this mean? How can I fix this? It won't let me log back in. Any help would be deeply appreciated.

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Samsung Moderator
Samsung Moderator

Re: Login Fail after abnormal factory reset

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I would recommend reaching out to our Samsung Accounts team directly at (855) 795-0509 for further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Login Fail after abnormal factory reset

JUMP TO SOLUTION

I would recommend reaching out to our Samsung Accounts team directly at (855) 795-0509 for further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
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