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Lost internet access via cellular. Internet only accessible via wifi.

(Topic created: 07-13-2020 10:42 AM)
usercqDsamBioI
Asteroid
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Galaxy Note Phones

I have a Samsung Note 8 that was purchased about 2-1/2 years ago.  It has worked fine until this week.

 

The phone has Android version 9 with security patches as of 1 June 2020.  

 

The phone works fine when I am in a wifi location.  When I am out and about, the internet does not work, but the phone can make and receive phone calls. 

 

Anyone have a suggestion of what might be causing this problem?

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SamsungAdam
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Galaxy Note Phones

I would recommend reaching out to your carrier for further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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SamsungAdam
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Galaxy Note Phones

I would recommend reaching out to your carrier for further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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usercqDsamBioI
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Galaxy Note Phones

You are right.  Going to the Verizon.com website provided me access to a custom troubleshooting wizard for the Samsung Galaxy Note 8.  This brought me to the problem, which was a configuration issue.  On settings, connections, data usage, somehow 'mobile data' got turned off. 

 

I turned it back on and the problem went away.

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SamsungQue
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An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!

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